To constantly improve and always offer only the best to our guests. At Zafiro Hotels we constantly strive to achieve excellence, and this has now led us to become the first hotel company in Spain to offer protection for guests if their flight is cancelled or delayed.

Our Relax&Care insurance is free for everyone who books on the official Zafiro Hotels website, and also offers other features that allow travellers to plan their holidays with total peace of mind and then enjoy them entirely as they deserve.

Content

1. New protection against flight cancellation
2. This is our travel insurance

We are very much aware that trust and certainty are key factors when you travel.  That’s why Zafiro Hotels has partnered with FlexMyRoom to design a pioneering service that ensures all our guests enjoy the greatest flexibility when they are planning their trip.

New protection against flight cancellation

The extension of our Relax & Care insurance protection is a response to uncertainties and unusual situations that travellers who choose to fly to their destination may face at the height of the summer holidays. Peak-season flight traffic often leads to delays and even cancellations that can completely ruin your well-deserved holiday.

Relax & Care offers greater protection for everybody included on direct bookings made on www.zafirohotels.com at prepaid rates. Our insurance now also includes support in exceptional circumstances that are not covered by any other hotel company:

• For anyone who suffers a flight delay of more than 24 hours which makes it impossible for them to make their trip or means they miss more than half of their trip
• For people who miss the first night of their stay due to flight delays caused by circumstances such as technical failures or other reasons of force majeure

This makes prepaid and non-refundable rates far safer options for travellers, with our hotels now guaranteeing protection if they face unexpected situations such as those mentioned above.

As Antoni Homar, our Corporate Chief Commercial & Marketing Officer, explains, “Our customers don’t want to have any worries, and we want them to be really confident about booking direct with us. The best possible combination for everyone is to include new and differential products that are better than anything else they can find and which also allow us to bring forward our revenue streams.”

This is our Relax & Care travel insurance

Our exclusive Relax & Care travel insurance allows us to provide peace of mind and financial protection for all of our customers both before and during their stay with us.

For those guests who book direct through our website, the Relax & Care travel insurance is included completely free of charge. Customers who book a Non-Refundable or Semi-Flexible rate then get access to comprehensive medical assistance if they have any health problems and cancellation insurance covering more than twenty different kinds of circumstances.

And that’s not all! Our Relax&Care insurance also includes additional benefits such as reimbursement for any holidays not taken, repatriation expenses or the chance to extend your stay for medical reasons, among other benefits.

At Zafiro Hotels, the well-being of our guests is always our top priority. We want everybody who visits us to enjoy the peace of mind of knowing that they are fully protected should anything unexpected happen during their trip.

See all the policy details here and forget about all your problems during your next holiday. The Mediterranean awaits you!