To protect you and your loved ones, Zafiro Hotels presents Relax & Care, a travel insurance policy (including coverage for Covid-19) so you can travel free of any worries. Our goal is that this year you are able to enjoy the unforgettable holiday you’ve been dreaming about for so long and with total peace of mind.
If you have booked your holiday directly with Zafiro Hotels, you will get extensive coverage for free medical assistance during your stay as the reimbursement of any holidays not taken, repatriation costs or expenses caused by an extension of stay for medical reasons, among other benefits.
Relax & Care insurance is automatically included in all bookings made through www.zafirohotels.com or through our Customer Care team.
All the policy terms and conditions will be sent to you by email once you have completed check-in at the hotel. You can also see the details before booking on the link below.
Yes, once you have completed check-in at the hotel, you will get an email with all the policy details. However, we remind you that you can see the conditions before booking on the link above mentioned. We recommend you read the entire document carefully.
If you need medical assistance during your trip, contact the insurer by calling +34 93 300 10 50. An agent will assist you and tell you what you have to do to get help.
The different circumstances covered by the insurer and the maximum amounts it will reimburse are shown below.
1. Medical and health care in Spain. Limit: €30,000 Dental expenses. Limit: € 250
2. Repatriation or transportation of the sick. Limit: the full cost
3. Repatriation or transportation of other insured people. Limit: the full cost
4. Travel for a relative or companion in case of hospitalisation
- Travel expenses. Limit: the full cost
- Living expenses for the visiting relative or companion in case of hospitalisation. Limit: €500 (€50 x 10 days)
- Living expenses for a non-visiting relative or companion in case of hospitalisation. Limit: € 1,500 (€150 x 10 days)
5. Convalescence in the hotel €1,500 (€150 x 10 days)
6. Repatriation or transportation of any deceased insured person Limit: the full cost
7. Early return due to the death of a relative Limit: the full cost
8. Early return due to the hospitalisation of a relative Limit: the full cost
9. Early return due to serious incident affecting home or premises Limit: the full cost
10. Loss of services contracted but not enjoyed as a result of hospitalisation Limit: € 500
11. Assistance of a professional driver Limit: the full cost
12. Medical telephone consultation service Supplier: ARAG service
13. Refund for holidays not taken. Limit: € 3,000
The insurance covers the person who made the booking and their travel companions. So that the insurance company can identify the people involved, please fill in the data and follow the steps indicated in the following link: https://app.flexmyroom.com/es/
If you have booked for somebody else, please make they are included using the link above.
A copy of the Zafiro Hotels Relax & Care insurance policy conditions can be downloaded on the link above mentioned.
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