Zafiro Palmanova

Children are welcome at the Zafiro Palmanova. The hotel has several facilities designed especially for kids: Mini Club and entertainment team, games area, swimming pool with Pirate Ship and bubble pool.

People 0-1 years old are considered babies. People between the ages of 2-12 are considered children. From the age of 13 they are considered adults.

Zafiro Hotels offers room only, bed and breakfast, half-board and all-inclusive services.
For more information about the all-inclusive service, see this page on our website: here
If you booked direct with us or on our website, you can request changes to your booking by email: info@zafirohotels.com
If you booked through any other channel, we regret to say that we cannot make any changes before your arrival. You could try contacting your booking channel to ask whether they can change your booking. If they cannot make the change you would like, you can send an email to info@zafirohotels.com with your request and we will make a note.
For requests regarding your booking you can contact the hotel directly using the contact form on our website: here

The outdoor pools will stay open during the low season for guests who still wish to use them. Bear in mind that the temperature of the outdoor pools at this time of the year is lower than in summer. At the discretion of the hotel management, the Oasis and children's outdoor pools in some of our hotels may sometimes be heated. Please note that you can also use the indoor pools.

We have 241 rooms.

One Bedroom Swim Up Suite: 19 rooms
• Surface: 70 to 70 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 living-room
• Equipment: TV

In room smoking is not allowed

One Bedroom Penthouse Suite: 29 rooms
• Surface: 76 to 76 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 living-room
• Equipment: TV

In room smoking is not allowed

Two Bedroom Suite: 4 rooms
• Surface: 80 to 80 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 living-room
• Equipment: TV

In room smoking is not allowed

One Bedroom Suite: 182 rooms
• Surface: 41 to 41 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: TV

In room smoking is not allowed

One Bedroom Royal Terrace Suite: 18 rooms
• Surface: 75 to 75 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: TV

In room smoking is not allowed

Definitely, Zafiro Palmanova has 3 restaurants:


• Restaurant Caprice:
 • International, Buffet
 • Closed from 03-NOV to 26-MAR.

Restaurant Caprice website

• Open for hotel residents only.
• Lunch boxes are available upon request.
• Max capacity: 270 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required


• Restaurant El Patio:
 • International, Family style
 • Closed from 03-NOV to 26-MAR.
 • Price range: $$

Restaurant El Patio menu
Restaurant El Patio drink list
Restaurant El Patio website

• Open for hotel residents only.
• Lunch boxes are not available.
• Max capacity: 40 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.


• Restaurant La Palapa Bistró:
 • Mediterranean, Cafe
 • Closed from 03-NOV to 26-MAR.
 • Price range: $$

Restaurant La Palapa Bistró menu
Restaurant La Palapa Bistró drink list
Restaurant La Palapa Bistró kids menu
Restaurant La Palapa Bistró website

• Open for hotel residents only.
• Lunch boxes are available upon request.
• Max capacity: 188 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• No dress code is required

Babies are welcome.
We are able to provide you the following items:
• Baby cot (4 EUR per day)
• High chair

To submit your feedback, please send an email to: customercare@zafirohotels.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Double bed (1.80 x 2 meters) in all rooms. The Royal Terrace Suite (first floor) has two single beds. Possibility of 2 single beds subject to availability ( 0.90 x 2 meters each).

Here are all the items available for rent:

Available for free:
Umbrella

Available for a fee:
Stroller : 4 EUR / day


External services:
- For Bike rental, we recommend Pepe Bike.

- For Electric bike rental, we recommend Pepe Bike.

- For Car rental, we recommend Rent a Car Vanrell.

- For Boat rental, we recommend Lemon Tours.

- For Mobility scooter rental, we recommend MobilityCare.

- For Wheelchair rental, we recommend MobilityCare.

Please send an email to: customercare@zafirohotels.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address

The hotel has 3 bars: La Palapa Pool Bar, Wet Bar (open depending on the season) and Babalú Lounge. Opening and closing times vary depending on the time of year.

I don't have information about the hotel's map/layout or floor plans.

We are sorry, we can't arrange adjoining rooms, but we can make sure to book neighbouring rooms for you.

We do not have an entertainment program.

We are sorry, but we do not take reservations .

All rooms have a kitchen area equipped with the following amenities: microwave, stove, refrigerator, sink, plates, glasses, dishes, corkscrew, frying pan and saucepan.

We are able to offer you various special offers.

For more info, click HERE.

Our resort is part of Zafiro Hotels.
- Star rating: 4 stars.
- Service category: Upscale.
More info here

• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: customercare@zafirohotels.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: customercare@zafirohotels.com with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: customercare@zafirohotels.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: customercare@zafirohotels.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.