​Zafiro Tropic

The outdoor pools will stay open during the low season for guests who still wish to use them. Bear in mind that the temperature of the outdoor pools at this time of the year is lower than in summer. At the discretion of the hotel management, the Oasis and children's outdoor pools in some of our hotels may sometimes be heated. Please note that you can also use the indoor pools.

To reach the hotel staff, please find the details for each department below:

Reception
Email: customercare@zafirohotels.com
Phone: +34 971 89 70 08
Toll-Free #: Not available
SMS: Not available

Reservation
Email: customercare@zafirohotels.com
Phone: +34 971 89 70 08
Toll-Free #: Not available
SMS: Not available

Human resources
Email: seleccion@zafirohotels.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Children are welcome.
Children up to 1 years old can stay with their parents for free.
Adult rate applies from 2 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.

Click here for more details.
We offer a club for children from 4 to 14 years old.
• Access to the kids club: Free.
• The kids club is open
• The kids club is open every day, all day.
Our fun zone is open for kids.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: customercare@zafirohotels.com.

Zafiro Hotels offers room only, bed and breakfast, half-board and all-inclusive services.
For more information about the all-inclusive service, see this page on our website: here
If you booked direct with us or on our website, you can request changes to your booking by email: info@zafirohotels.com
If you booked through any other channel, we regret to say that we cannot make any changes before your arrival. You could try contacting your booking channel to ask whether they can change your booking. If they cannot make the change you would like, you can send an email to info@zafirohotels.com with your request and we will make a note.
For requests regarding your booking you can contact the hotel directly using the contact form on our website: here

The Zafiro Tropic Hotel provides a wide range of activities for guests of all ages. Workshops, games and entertainment for children, sports and excursions for adults, and exquisite facilities where you will find a choice of leisure activities for all tastes.

We have 340 rooms.
(Room types for maximum 2 pax)

Two Bedroom Suite: 27 rooms
• Surface: 53 to 53 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 2 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 double bed and 2 single beds and 1 sofa bed , TV

In room smoking is not allowed

Studio: 95 rooms
• Surface: 21 to 21 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: , 1 living-room, 1 bathroom with WC
• Equipment: 1 double bed , TV

In room smoking is not allowed

One Bedroom Royal Terrace Suite: 11 rooms
• Surface: 70 to 70 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 living-room, 1 bathroom with WC
• Equipment: 1 queen size bed and 1 sofa bed , TV

In room smoking is not allowed

One Bedroom Terrace Suite: 12 rooms
• Surface: 46 to 46 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 living-room, 1 bathroom with WC
• Equipment: 1 queen size bed and 1 sofa bed , TV

In room smoking is not allowed

One Bedroom Suite: 194 rooms
• Surface: 31 to 31 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 double bed and 1 sofa bed , TV

In room smoking is not allowed

One Bedroom Penthouse Suite: 10 rooms
• Surface: 70 to 70 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 queen size bed and 1 sofa bed , TV

In room smoking is not allowed

Two Bedroom Swim Up Suite: 4 rooms
• Surface: 53 to 53 m²
• Max occupancy per room: 4 adults and 2 children
• Composition: 2 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: TV

In room smoking is not allowed

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: customercare@zafirohotels.com with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: customercare@zafirohotels.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: customercare@zafirohotels.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

We are able to offer you various special offers.

For more info, click HERE.

Definitely, Zafiro Tropic has 2 restaurants:

Restaurant Restaurant Caprice:
• European, Buffet
• Open all year.
• Open for hotel residents only.
• Reservation is not mandatory.
• Lunch boxes are not available.
• Max capacity: 378 pax.
• Pets are not accepted in the restaurant.
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Restaurant Restaurant El Patio:
• European, Fast Casual
• Closed from 02-NOV to 29-JAN.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 272 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required

Babies are welcome.
We are able to provide you the following items:
• Baby cot (4 EUR per day)
• microwave
• High chair
• Stroller (4 EUR per day)

Please send an email to: customercare@zafirohotels.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address

Take a look at the spa details below:
•Zen Spa & Wellness:
-Smoking not allowed
-Pets are not allowed in this area./ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Pregnancy friendly
-Open for hotel residents only
-Access is free for hotel residents. included: Sauna, jacuzzi, indoor pool, Hammam, shower
-Minimum age 18 year(s)
-Reservation is not mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Mandatory: Slippers and swimsuit.
- Not mandatory: Bathrobe and swim cap.
- Facilities: Sauna, jacuzzi, massage, hammam, shower, beauty salon, pool, indoor pool, manicure and pedicure .
- Spa Menu: Link

We are able to accommodate special requests
The following items are available:
- Champagne
- Birthday cake
- Fruit basket
- Flowers
- Other items

Here are all the items available for rent:

Available for free:
Umbrella

Available for a fee:
Stroller : 4 EUR / day

External services:
- For Bike rental, we recommend Zafiro Bikes.

- For Electric bike rental, we recommend Specialized.

- For Car rental, we recommend Rent a Car Vanrell.

- For Motor scooter rental, we recommend Rent Magic.

- For Boat rental, we recommend Quest Heroes.

- For Mobility scooter rental, we recommend Lower Hire - Easy rider.

- For Wheelchair rental, we recommend Lower Hire - Easy rider.

To submit your feedback, please send an email to: customercare@zafirohotels.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number