Zafiro Hotels offers room only, bed and breakfast, half-board and all-inclusive services.
For more information about the all-inclusive service, see this page on our website: here
If you booked direct with us or on our website, you can request changes to your booking by email: info@zafirohotels.com
If you booked through any other channel, we regret to say that we cannot make any changes before your arrival. You could try contacting your booking channel to ask whether they can change your booking. If they cannot make the change you would like, you can send an email to info@zafirohotels.com with your request and we will make a note.
For requests regarding your booking you can contact the hotel directly using the contact form on our website: here

The outdoor pools will stay open during the low season for guests who still wish to use them. Bear in mind that the temperature of the outdoor pools at this time of the year is lower than in summer. At the discretion of the hotel management, the Oasis and children's outdoor pools in some of our hotels may sometimes be heated. Please note that you can also use the indoor pools.

Children are welcome at the Zafiro Palmanova. The hotel has several facilities designed especially for kids: Mini Club and entertainment team, games area, swimming pool with Pirate Ship and bubble pool.

People 0-1 years old are considered babies. People between the ages of 2-12 are considered children. From the age of 13 they are considered adults.

We have 241 rooms.

• 19 One Bedroom Swim Up Suite of 70 m² with a capacity of up to 4 guest(s).
• 29 One Bedroom Penthouse Suite of 76 m² with a capacity of up to 4 guest(s).
• 4 Two Bedroom Suite of 80 m² with a capacity of up to 4 guest(s).
• 182 One Bedroom Suite of 41 m² with a capacity of up to 4 guest(s).
• Main amenities: mini bar, TV, non smoking.

Please send an email to: customercare@zafirohotels.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address

Definitely, Zafiro Palmanova has 3 restaurants:


• Restaurant Caprice:
 • International, Buffet
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:30 to 14:30.
 • Dinner: from 18:30 to 21:15.

Restaurant Caprice website

• Open for hotel residents only.
• Lunch boxes are available upon request.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required


• Restaurant El Patio:
 • International, Family style
 • Open 7/7.
 • Open all year.
• Opening times:
 • Dinner: from 18:30 to 21:30.
 • Price range: $$

Restaurant El Patio menu
Restaurant El Patio drink list
Restaurant El Patio website

• Open for hotel residents only.
• Lunch boxes are available upon request.
• Max capacity: 30 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.


• Restaurant La Palapa Pool Bar:
 • Mediterranean, Cafe
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 16:00.
 • Price range: $$

Restaurant La Palapa Pool Bar menu
Restaurant La Palapa Pool Bar drink list
Restaurant La Palapa Pool Bar kids menu
Restaurant La Palapa Pool Bar website

• Open for hotel residents only.
• Lunch boxes are available upon request.
• Max capacity: 30 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• No dress code is required

Babies are welcome.
We are able to provide you the following items:
• Baby cot (4 EUR per day)
• High chair

The following rooms have pool views: Swim Up Apartment, Premium Apartment Pool Views

Double bed (1.80 x 2 meters) in all rooms. The Royal Terrace Suite (first floor) has two single beds. Possibility of 2 single beds subject to availability ( 0.90 x 2 meters each).

To submit your feedback, please send an email to: customercare@zafirohotels.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

We are sorry, but we do not take reservations .

This is our address
Av. de Cas Saboners, s/n, 07181 Palmanova, Illes Balears, Espagne.
Click on DETAILS to see it on the map

One Bedroom Swim Up Suite have a Swim-up pool and shower.
One Bedroom Penthouse Suite have a jacuzzi and shower.
Two Bedroom Suite have a shower.
One Bedroom Suite have a shower.

Transfer rates depend on the number of people and the type of vehicle.
We work with a partner company that offers transfer services from/to the airports of Palma de Mallorca (PMI) and Menorca (MAH).

For more info, click HERE.

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel and shampoo
Upon request:
• For free:
Pool towels
Not available:
Bathrobe, bedroom slippers, hair conditioner, cotton swabs, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet and beach towels

To request a room upgrade, please send an email to: customercare@zafirohotels.com with the following information:
• Preferred room type
• Booking source (Direct, Booking.com, etc)
• Reservation or accommodation number
• Phone number

We do not have an entertainment program.

All rooms have a kitchen area equipped with the following amenities: microwave, stove, refrigerator, sink, plates, glasses, dishes, corkscrew, frying pan and saucepan.

Our resort is part of Zafiro Hotels.
- Star rating: 4 stars.
- Service category: Upscale.
More info here

• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: customercare@zafirohotels.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.