Zafiro Palmanova

To reach the hotel staff, please find the details for each department below:

Reception
Email: customercare@zafirohotels.com
Phone: +34 971 89 70 08
Toll-Free #: Not available
SMS: Not available

Reservation
Email: customercare@zafirohotels.com
Phone: +34 971 89 70 08
Toll-Free #: Not available
SMS: Not available

Human resources
Email: seleccion@zafirohotels.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

The outdoor pools will stay open during the low season for guests who still wish to use them. Bear in mind that the temperature of the outdoor pools at this time of the year is lower than in summer. At the discretion of the hotel management, the Oasis and children's outdoor pools in some of our hotels may sometimes be heated. Please note that you can also use the indoor pools.

Zafiro Hotels offers room only, bed and breakfast, half-board and all-inclusive services.
For more information about the all-inclusive service, see this page on our website: here
If you booked direct with us or on our website, you can request changes to your booking by email: info@zafirohotels.com
If you booked through any other channel, we regret to say that we cannot make any changes before your arrival. You could try contacting your booking channel to ask whether they can change your booking. If they cannot make the change you would like, you can send an email to info@zafirohotels.com with your request and we will make a note.
For requests regarding your booking you can contact the hotel directly using the contact form on our website: here

Children are welcome.
Children up to 1 years old can stay with their parents for free.
Adult rate applies from 2 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.

Click here for more details.
We offer a club for children from 4 to 11 years old.
• Access to the kids club: Free.
• The kids club is open
• The kids club is open every day, all day.
Our fun zone is open for kids.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: customercare@zafirohotels.com.

Definitely, Zafiro Palmanova has 3 restaurants:

Restaurant Caprice:
• International, Buffet
• Indoor & outdoor
• Open 7/7.
• Open all year.
• Opening times:
 • Lunch: from 12:30 to 14:30.
 • Dinner: from 18:00 to 20:45.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly from 2 years old.
• Wheelchair accessible.
• Lunch boxes are not available.
• Max capacity: 270 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Caprice website

Restaurant El Patio:
• International, Casual Dining
• Indoor & outdoor
• Open 7/7.
• Closed from 01-NOV to 18-MAR.
• Opening times:
 • Dinner: from 18:00 to 21:30.
• Price range: $$
• Open for hotel residents only.
• Reservation is mandatory.
• Kids friendly from 2 years old.
• Wheelchair accessible.
• Lunch boxes are not available.
• Max capacity: 40 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant El Patio menu
Restaurant El Patio drink list
Restaurant El Patio website

Restaurant La Palapa Bistró:
• International, Casual Dining
• Indoor & outdoor
• Open 7/7.
• Closed from 01-NOV to 18-MAR.
• Opening times:
 • Lunch: from 12:00 to 16:00.
• Price range: $$
• Open for hotel residents only.
• Reservation is mandatory.
• Kids friendly from 2 years old.
• Wheelchair accessible.
• Lunch boxes are not available.
• Max capacity: 188 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant La Palapa Bistró menu
Restaurant La Palapa Bistró drink list
Restaurant La Palapa Bistró kids menu
Restaurant La Palapa Bistró website

Babies are welcome.
We are able to provide you the following items:
• Baby cot (4 EUR per day)
• Baby food
• microwave
• Baby bath
• Baby seat
• Baby potty
• Changing mat
• High chair
• Stroller (4 EUR per day)

Are you currently residing with us?

We are able to accommodate special requests
The following items are available:
- Champagne
- Birthday cake
- Fruit basket
- Flowers
- Other items

We have 241 rooms.
(Room types for maximum 2 pax)

One Bedroom Swim Up Suite: 19 rooms
• Surface: 70 to 70 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 living-room
• Equipment: TV

In room smoking is not allowed

One Bedroom Penthouse Suite: 29 rooms
• Surface: 76 to 76 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 living-room
• Equipment: TV

In room smoking is not allowed

Two Bedroom Suite: 4 rooms
• Surface: 80 to 80 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 living-room
• Equipment: TV

In room smoking is not allowed

One Bedroom Suite: 182 rooms
• Surface: 41 to 41 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: TV

In room smoking is not allowed

One Bedroom Royal Terrace Suite: 18 rooms
• Surface: 75 to 75 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: TV

In room smoking is not allowed

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: customercare@zafirohotels.com with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: customercare@zafirohotels.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: customercare@zafirohotels.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Please send an email to: customercare@zafirohotels.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address

The Zafiro Palmanova Hotel provides a wide range of activities for guests of all ages. Workshops, games and entertainment for children, sports and excursions for adults, and exquisite facilities where you will find a choice of leisure activities for all tastes.

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: customercare@zafirohotels.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Double bed (1.80 x 2 meters) in all rooms. The Royal Terrace Suite (first floor) has two single beds. Possibility of 2 single beds subject to availability ( 0.90 x 2 meters each).

We are sorry, we can't arrange adjoining rooms, but we can make sure to book neighbouring rooms for you.