• Español Deutsch
    Español Deutsch
    Zafiro Hotels Zafiro Hotels
    Zafiro Hotels Zafiro Hotels Zafiro Hotels
    Service Center +34 902 57 07 49
    +34 080 08778776Germany
    +34 080 08778776
    +34 020 349 985 12United Kingdom
    +34 020 349 985 12
    Other countries
    +34 971 897 008
    Head office
    +34 971 897 006
    Online Check in My bookings
    Español Deutsch
    Hotels & Destinations
    Zafiro Palace
    Andratx
    • Zafiro Palace Andratx
    Palmanova
    • Zafiro Palace Palmanova
    Puerto de Alcudia
    • Zafiro Palace Alcudia
    Zafiro Hotels
    Can Picafort
    • Zafiro Can Picafort
    • Zafiro Mallorca
    Cala Mesquida
    • Zafiro Cala Mesquida
    Palmanova
    • Zafiro Palmanova
    Puerto de Alcudia
    • Zafiro Tropic
    Playa de Muro
    • Zafiro Bahía
    Santa Ponsa
    • Zafiro Rey Don Jaime
    Muro
    • Can Ribera by Zafiro
    Ciutadella
    • Zafiro Menorca
    See all hotels and destinations See all
    Offers
    Experiences
    Zafiro Palace
    Zafiro All Inclusive
    Zafiro Family
    Zafiro Sports
    Zafiro Mice
    Zafiro Kids
    See all experiences
    #BeZafiro
    Relax & Care
    Flight & Hotel
    Rewards
    Online Check in
    Login
    Contact
    About Zafiro
    Online exclusive benefits
    Affiliates
    Cookies
    Work with us
    Faqs
    Legal Note
    Book now
    Book now
    Promocode
    Online booking benefits
    Destination / Hotel
    Contact us for reservations of more than 4 rooms
    Home Bookings Policy
  • Bookings Policy

     

    1. Reservations with a card as a guarantee (Flexible rates)

     

    The hotel reserves the right to check the validity of the card. If the card is not valid, you will be asked, by phone or email, to provide a new one within 24 hours. If the card is invalid as well, the reservation will be cancelled.


    It can be cancelled without cost if it is done before the days set in the cancellation policy. The cancellation will be made by email to info@zafirohotels.com, by phone call at +34 971 89 70 08, in both cases indicating the reservation number, or through the MyZafiro section on the website.


    Cancellations after the free cancellation period will incur the expenses established for each rate.
    All bookings are guaranteed until 11:59pm on the expected date of arrival at the hotel. The booking will be cancelled, and full amount will be charged accordingly if customer does not arrive at the hotel before that time, unless prior and express notice has been given to the hotel.


    If you check out of the hotel before your expected departure date, a 1-night charge will be made as a penalty.


    2. Reservations with non-refundable rates

     

    The "non-refundable" rate does not include in any case the refund of the amount paid. The total amount of the reservation will be charged at the time of confirmation, regardless of the date of the client’s arrival.


    For all bookings made from 1st April 2020 until January 17, 2021, if the booking is later cancelled, its cost will be saved as a credit for 1 year which you can use to visit us at a later date. If the credit is not used, the amount will not be refunded.


    For bookings made after January 18, 2021, cancellation insurance is included for all bookings at Non-Refundable rates. You can see more details in this link.


    All bookings are guaranteed until 11:59pm on the expected date of arrival at the hotel. The booking will be cancelled, and full amount will be charged accordingly if customer does not arrive at the hotel before that time, unless prior and express notice has been given to the hotel.


    If you check out of the hotel before your expected departure date, a charge will be made for the full stay.

    In the event that Zafiro Hotels communicates the cancellation of the reservation due to reasons of force majeure, understanding as such those circumstances unrelated to the party invoking them, abnormal and unforeseeable, whose consequences could not have been avoided despite having acted with due diligence, the reservation will be cancelled without the right to claim or compensation by the user or client. This assumption will be communicated, if this is possible, by the channel used to confirm the reservation.


    3. Reservations with semi-flexibles rates

     

    The semi-flexible rate requires the prepayment of a percentage of the booking cost as indicated in the rate description.


    For bookings made from April 1, 2020 until January 17, 2021, if the booking is later cancelled, the 30% deposit will be saved as a credit for 1 year which you can use to visit us at a later date. If the credit is not used, the amount will not be refunded.

    For bookings made after January 18, 2021, cancellation insurance is included for all bookings at semi flexible rates. You can see more details in this link.


    All bookings are guaranteed until 11:59pm on the expected date of arrival at the hotel. The booking will be cancelled, and full amount will be charged accordingly if customer does not arrive at the hotel before that time, unless pri

    or and express notice has been given to the hotel.
    If you check out of the hotel before your expected departure date, a charge will be made for the full stay.


    In the event that Zafiro Hotels communicates the cancellation of the reservation due to reasons of force majeure, understanding as such those circumstances unrelated to the party invoking them, abnormal and unforeseeable, whose consequences could not have been avoided despite having acted with due diligence, the reservation will be cancelled without the right to claim or compensation by the user or client. This assumption will be communicated, if this is possible, by the channel used to confirm the reservation.

     

    __


    Standard information form where the trader facilitating an online linked travel arrangement within the meaning of point (b) of point 5 of Article 3 is a trader other than a carrier selling a return ticket

    If you book additional travel services for your trip or holiday via this link/these links, you will NOT benefit from rights applying to packages under Directive (EU) 2015/2302. Therefore, our company Inversiones Plomer SL will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant service provider. However, if you book additional travel services via this link/these links not later than 24 hours after receiving the confirmation of the booking from our company Inversiones Plomer SL, those travel services will become part of a linked travel arrangement. In that case Inversiones Plomer SL has, as required by EU law, protection in place to refund your payments to Inversiones Plomer SL for services not performed because of Inversiones Plomer SL's insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

  • Newsletter Zafiro Club
    Follow us on:
    Best online rate guaranteed
    Free Premium Wifi
    Welcome gift
    Contact About Zafiro Online exclusive benefits Affiliates Cookies Work with us Agencies Faqs Legal Note
    by eMascaró