What is the tourist tax? Who has to pay it?
You can find all extended information about the Tourist Tax following this link.
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Germany020 349 985 12
United Kingdom219 319 66
Norway931 579 419
Finland154 109 37
Ireland850 268 714
Sweden225 296 714
Switzerland825 684 71
Denmark204 990 716
Holland227 325 94
Belgium138 591 27
AustriaOther countries971 897 008
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- Frequent questionsWe answer your question
- Is it possible to book the hotel + flight?Yes, you can book flight + hotel + activities in destination from this link. Also, you can book some extra activities for your holidays.In addition, we suggest you to take a look at our Travel Ideas. Also, you can create your own Ideas and share them with everyone!Are transfers between the airport and the hotels included?We do not offer transfer services from the airport to the hotel and vice versa. However, in this link you will find information about transfers and you can also book directly.In addition, you can book a taxi directly form the airport (approximate cost € 80 - one trip).For hiring a car we can offer you more information in this link.Upon rrival, can I pay with a different card from the card used for booking guarantee?If you are not paying in advance when booking, you will only be asked for your card details as a booking guarantee. When you arrive at the hotel, you do not need to pay with the same credit card as the one used to make the booking.What methods of payment can be used at the hotel?Normally everything is paid by credit card. The only place where you are allowed to pay in cash is the Reception from the Hotel.When does the booking have to be paid for? How can payment be made?In general, unless the specific room rate stipulates otherwise, you will be asked for card details as a booking guaratee only, at the time of booking. These card details will only be used in the event of late cancellation or "no-show" (non-arrival).Payment for your stay will be made at the reception on the day you arrive. You can pay by cash or credit card. We accept the following cards: Visa, MasterCArd, American Express, Diners.Can the booking be paid for prior to arrival?Yes. You can contact our booking centre and they will explain the various options for paying for your bookings prior arrival. Our email is info@zafirohotels.comWhat is the reception schedule? What time is the check-in? What time is the check-out?The receptions of the Zafiro hotels are open 24 hours a day.The check-in to the hotel is from 2 pm. On the day of departure, the room must be left before 12 am.Are swimming pool/beach towels provided?Our 4 star hotels have pool / beach towels, which can be changed 3 times per week.In our 5-star hotels, towels can be changed daily.Are the swimming pools fresh water or sea water pools?All Zafiro Hotels swimming pools are fresh water pools.Do you provide gluten-free foods? Is there an extra charge?All our hotels are prepared for clients who suffers allergies or intolerances. There are no extra charges for food for people with coeliac disease.We have available specific food and also there is a book available in our restaurant which shows all dishes with all ingredients.The restaurant staff will help you if you need any infromation or any help to choose the food.Please infrom the hotel about your decesases and they will take in mind to inform you on your arrival how to procees exactly on your stay.What is the difference between Half Board and Half Board Plus?Most of our hotels offer the Half Board option, which includes breakfast and evening meal (that can be changed for the lunch). Some offer the Half Board Plus option (Zafiro Cala Mesquida and Zafiro Can Picafort). With this option, drinks are included with the evening meal.How can I receive the latest Zafiro Hotels news and offers?To keep up to date with the latest Zafiro Hotels news and offers, you can register for our newsletter service. You can do this on our homepage at www.zafirohotels.com, at the bottom of the page, by entering your email address.Do you admit pets?No, Zafiro Hotels do not accept pets.Do the hotels have WI-FI?All Zafiro Hotels offer free Premium Wi-Fi.If we want to change a booking, what do we have to do?To change a booking, you will need to email a request for change to the booking centre. The email address is: info@zafirohohtels.com.How can I make a group booking?For information on group rates, to request information on conference rooms or to organise a stay for a sports group, you can send an email to info@zafirohotels.comIf you are a travel agent and wish to work with us directly… How do you go about it?If you wish to book our hotel rooms for your customers directly on our website, or request special rates for travel agents, all you need to do is register in the travel agencies section.
In this section, you can make commissionable bookings for your customers and request a quote for your holidays.Our payment policy is as follow:- The BEST AVAILABLE rate has to be paid in advance maximum 2 months before the arrival of our customer in common by bank transfer.I looked at prices yesterday and today they are not the same. What has happened?The prices on the website are constantly changing according to the rooms we have available at any given time. We therefore recommend that you make the booking if you find a price attractive.What does “Best price guaranteed” mean?If within 24 hours of making your booking on www.zafirohotels.com, you find a lower rate* on another website, call us on 00 34 971 897008 or email us at info@zafirohotels.com, and provide us with the link confirming the price difference. After checking the rate, we will alter your booking price straight away.
* This guarantee only applies where the conditions of the other website are the same in terms of arrival and departure dates, number of rooms, number of guests, type of room and meal option (as well as taxes).Do you have rooms with more than one bedroom in all the hotels?Not all the hotels have room types that have more than one bedroom.Zafiro Palace Alcudia, Zafiro Tropic, Zafiro Bahía, Zafiro Mallorca, Zafiro Cala Mesquida and Zafiro Palmanova, are the hotels that have room categories with two bedrooms (plus a sofa bed in the living room).Which Zafiro Hotel has Pirate Ship?These are the hotels that have Pirate Ship: Zafiro Palace Alcudia, Zafiro Palace Palmanova, Zafiro Tropic, Zafiro Palmanova, Zafiro Bahía, Zafiro Can Picafort, Zafiro Mallorca, Zafiro Cala Mesquida, Zafiro Park Cala Mesquida and Zafiro Menorca.Is there entertainment during the low season?No. During the low season, hotels won't provide a scheduled weekly entertainment programme. There might be some activities left to the discretion of the hotel management.Are the outdoor pools heated for the low season?Not at all the Zafiro Hotels the outdoor pools are heated.You can find below all the Hotels that have some heated swimming pools:- Zafiro Palace Alcudia: Pool Oasis +18 with Chill Out.- Zafiro Palace Palmanova: Pool Oasis +18 with Chill Out.- Zafiro Tropic: Pool Oasis +18 Chill Out.- Zafiro Cala Mesquida and Zafiro Park Cala Mesquida: 2 Oasis Pools.-Zafiro Bahía: Oasis +18 and the Chill Out Pool.Do you have cots in all the hotels? And high chair?All our hotels have cots. The price is 4 Euros / day (except in our two 5-star hotels, where cots are free).Also for 8 Euros you can book the Babypack (crib + high chair + pram).Do you have special packages for golfers?In Experiences- Zafiro Golf, you will find all the necessary information and you can even make a personalized reservation designed especially for you.Does Zafiro Hotels have a new mascot?Since this year Yzzy, the Australian Koala bear, becomes the mascot of Zafiro Hotels.In #BeZafiro, our Official Blog, you will find all the information about our new friend.My son is 14 years old, should we pay for him as a child or adult?In price issues, a child is considered a child up to 12 years old and a baby up to 2 years old. Therefore, you need to pay as an adult.It will be the thrid time I book for one of your hotels, do you have discounts for loyal customers?For all our loyal customers we offer a 5% discount for future bookings on our website.If you wish to make an online booking on our website, please put a comment informing us that it is not your first time staying at our hotel chain.Then it will be a pleasure to modify the total price of your reservation with the discount.All our best offers and discounts (for example, Early Booking) for our hotels are included in the prices you can find on our website.I would like to book a massage at one of the 5-star hotels, can I do it before my arrival at the hotel?Yes, in the Services section of each hotel on our website, there is the possibility of Booking a Treatment. In addition, you also can find the Spa Treatments Brochure and Price List.What does the All Inclusive include in the 5-Star Hotels?In the section of Gastronomy of the Zafiro Palace Alcudia and in the section Gastronomy of the Zafiro Palace Palmanova, you will find all the detailed information about the All-Inclusive experience.The only services that are not included are the coffee capsules for the Nespresso coffee machine in the rooms, the Minibar and some supplements that are specified in the Menus.I would like to know more about your Conference rooms. How could I do it?In our Experience section you will find Zafiro MICE (meetings, incentives, congresses and exhibitions). Zafiro Hotels puts at your disposal its hotels Zafiro Palace Alcudia and Zafiro Palace Palmanova, where to celebrate your event with the maximum guarantee of quality and comfort.If you are interested in making an incentive trip, or holding an event / meetings, fill in the form from this section.What do you offer for cyclists and triathletes?We have two sections #ZafiroCycling #ZafiroTriathlon in our Experiences section, which include a wide explanation of the services we offer.Cyclists have a lot of news during this season.And in some hotels, for those who are also triathletes, we adapt the outdoor heated pool with 4 lanes for training in low season.I have booked Half Board, can I change dinner for lunch?Yes, it can be changed, as long as you inform Reception.Do I need a previous reservation for the Themed Restaurants of the 5 star hotels?Yes, you need a reservation for the 4 Themed Restaurants. During the check-in they will explain how and where to book.Is the gym open 24 hours?The gym of our Zafiro Hotels are open from 8 to 20 hours. Children under 16 can only go if they are accompanied by an adult.From what age can children use the Spa facilities? (for example, sauna)Only children older than 16 years old (accompanied by an adult) can use the Spa facilities.Do parents have to be with the children in all the activities organized by the animation team?Parents must accompany them if they are less than 4 years old.