What is the tourist tax? Who has to pay it?
You can find all extended information about the Tourist Tax following this link
Service Center 902 57 07 49080 08778776
Germany020 349 985 12
United Kingdom219 319 66
Norway931 579 419
Finland154 109 37
Ireland850 268 714
Sweden225 296 714
Switzerland825 684 71
Denmark204 990 716
Holland227 325 94
Belgium138 591 27
AustriaOther countries971 897 008
Login
- Frequent questionsWe answer your question
- ¿Se puede reservar el pack de hotel más vuelo?Yes, you can book flight + hotel + activities in destination from this link.Are transfers between the airport and the hotels included?We do not offer transfers between the airport and the hotels. However, we recommend two companies which do.As these companies are not owned by Zafiro Hotels, you will need to accept their legal and booking terms and conditions. If any doubt, you will fins the contact telephone number on their respective websites.Upon rrival, can I pay with a different card from the card used for booking guarantee?If you are not paying in advance when booking, you will only be asked for your card details as a booking guarantee. When you arrive at the hotel, you do not need to pay with the same credit card as the one used to make the booking.What methods of payment can be used at the hotel?You can pay by cash or by credit card.When does the booking have to be paid for? How can payment be made?In general, unless the specific room rate stipulates otherwise, you will be asked for card details as a booking guaratee only, at the time of booking. These card details will only be used in the event of late cancellation or "no-show" (non-arrival).Payment for your stay will be made at the reception on the day you arrive. You can pay by cash or credit card. We accept the following cards: Visa, MasterCArd, American Express, Diners.Can the booking be paid for prior to arrival?Yes. You can contact our booking centre and they will explain the various options for paying for your bookings prior arrival. Our email is info@zafirohotels.com¿Cuál es el horario de la recepción? ¿A qué hora es el check-in? ¿A qué hora es el check-out?Las recepciones de los hoteles Zafiro están abiertas las 24 horas.
La entrada al hotel es a partir de las 14 horas. El día de salida, la habitación se debe dejar antes de las 12h.Are swimming pool/beach towels provided?The hotels have swimming pool/beach towels available for your use. They are changed three times a week.Are the swimming pools fresh water or sea water pools?All Zafiro Hotels swimming pools are fresh water pools.Do you provide gluten-free foods? Is there an extra charge?There are no extra charges for food for people with coeliac disease. If you have an allergy to gluten or any other food, please inform the waiter so that you can be offered an alternative.What is the difference between Half Board and Half Board Plus?Most of our hotels offer the Half Board option, which includes breakfast and evening meal. Some offer the Half Board Plus option (Zafiro Cala Mesquida and Zafiro Can Picafort). With this option, drinks are included with the evening meal.How can I receive the latest Zafiro Hotels news and offers?To keep up to date with the latest Zafiro Hotels news and offers, you can register for our newsletter service. You can do this on our homepage at www.zafirohotels.com, at the bottom of the page, by entering your email address.Do you admit pets?No, Zafiro Hotels do not accept pets.Do the hotels have WI-FI?All Hotels Zafiro Hotels offer free Premium Wi-Fi.If we want to change a booking, what do we have to do?To change a booking, you will need to email a request for change to the booking centre. The email address is: info@zafirohohtels.com.How can I make a group booking?For information on group rates, to request information on conference rooms or to organise a stay for a sports group, you can send an email to info@zafirohotels.comIf you are a travel agent and wish to work with us directly… How do you go about it?If you wish to book our hotel rooms for your customers directly on our website, or request special rates for travel agents, all you need to do is register in the travel agencies section.
In this section, you can make commissionable bookings for your customers and request a quote for your holidays.I looked at prices yesterday and today they are not the same. What has happened?The prices on the website are constantly changing according to the rooms we have available at any given time. We therefore recommend that you make the booking if you find a price attractive.What does “Best price guaranteed” mean?If within 24 hours of making your booking on www.zafirohotels.com, you find a lower rate* on another website, call us on 00 34 971 897008 or email us at info@zafirohotels.com, and provide us with the link confirming the price difference. After checking the rate, we will alter your booking price straight away.
* This guarantee only applies where the conditions of the other website are the same in terms of arrival and departure dates, number of rooms, number of guests, type of room and meal option (as well as taxes).