Zafiro Hotels revolutionises the employee value experience
Anticipate challenges. Embrace change. Innovate. Working in a team and always looking to achieve excellence in all that we do – these values are part of the brand DNA of Zafiro Hotels and the pillar that supports one of the chain’s main internal goals in 2019: digitalisation of the entire Human Resources department.
The corporate director of HR, Elena Alzamora, led this transition to the digital world. It was successfully completed in less than a year and is part of a strong commitment to improving communication, working conditions and the continuous training of all the chain's employees.
Index
[index]
A challenge in the sector
"This kind of process takes a lot of work since it involves a great cultural change within the company", says Alzamora, grateful for the ownership's confidence in the project and the "effort put in by the entire team of women who make up the department. I am really proud."
Value experience
Understanding what digitalisation of the Human Resources department means in practice and how important it is for the business machinery is more complex than it might seem. Alzamora sees it clearly: "our client is the employee".
That is why the objective of this change has been the introduction of a system that simplifies procedures and assists safe and fast document management, encouraging direct communication with the company from any place and any device. Because "without the commitment of each and every staff member it is impossible to offer good service to our guests".
Elena Alzamora knows this and has managed to direct the transition with the support of her entire team – a team that has gone from being a purely administrative department to becoming the department that is in charge of the employee value experience.
During these 12 months, "all processes have been digitalised", as explained by Elena Alzamora herself who likes to talk about a "holistic digitalisation", since they have tried to cover and improve each and every area and functionality pertaining to this department – currently managing more than 2,000 employees on Mallorca.
Zafiro Hotels employee portal
Thanks to the renewal and digitalization process, Zafiro Hotels now has a complete Employee Portal that facilitates documentation management within the department as well as chain employees’ own documentation.
With the new digital system, it is impossible to lose a document, all processes are safe, transparent and immediate, and every employee can have their documentation at hand whenever they need, finding the necessary information with a few clicks. They have also created an automatic archive for all documentation in digital files, a training classroom and an online job bank.
Alzamora emphasises that all of this has been made bearing in mind how important this transformation is on the road to greater sustainability, since paper consumption has been dramatically reduced since its implementation.
Tangible Benefits
With the new digital system introduced by Zafiro Hotels, it is impossible to lose a document. All processes are secure, transparent, and immediate, and every employee can have their documentation at hand whenever they wish, and consult whatever they need with just a couple of clicks.
This digitalization process has also made it possible to offer employees an automatic archive of all their documentation in digital files, a training platform, and an online job board.
All of this, Alzamora emphasizes, without forgetting the importance of this transformation on the path toward greater sustainability, since its implementation has led to a significant reduction in paper consumption.
Total Involvement and Collaboration
Fear of change is something inherent to human nature. However, as their director points out, in this process, the “invaluable professionalism and attitude of the HR and IT departments” have prevailed.
“Fortunately, the worst problem we could have faced was resistance to change—something that simply didn’t happen because the Ownership fully backed this digital revolution, and the employees’ response has been very positive,” says Alzamora, concluding by stating that their goal is to continue “constantly updating ourselves, staying alert to new trends, and being a market benchmark for both clients and collaborators.”
Book day: on the same page in Mallorca
The real essence of Mallorca, seen through the eyes of Maria and Antonia Plomer. Secret locations and personal experiences. A very special guide to celebrate Book Day with the guests of Zafiro Hotels.
New experiences and greater comfort for the 2026 season
Discover everything awaiting you in our Mallorca hotels for the 2026 holiday season: newly refreshed spaces, tempting new dining concepts and an even greater sense of comfort throughout.
How to sleep better on holiday: hotels made for deep rest
Discover our hotels created for deep rest, restorative sleep and truly relaxing holidays. Calm spaces, soothing rituals and inviting suites set in the heart of the Mediterranean.
Which Zafiro hotel should you choose when travelling with kids
Discover which of our Zafiro hotels might be best for your family holiday in Mallorca. Pools, family suites, activities and wide-open spaces for an unforgettable holiday with the kids.
2026 resolutions: less rushing around, more journeys together
Travel at a gentler pace and savour real quality time. Zafiro Hotels offers the perfect setting to reconnect with the people you love most and create memories that linger long after the trip ends.
12 unforgettable moments in 2025
2025 has been an unforgettable year for Zafiro Hotels—marked by new facilities, fascinating experiences, a strengthened commitment to sustainability and growing international acclaim.
5 original Christmas presents you'll remember fot the rest of your life
This Christmas, trade the usual presents for unforgettable Mediterranean memories: a serene sail in a llaüt along the Mallorcan coast, a gourmet dinner overlooking the Tramuntana mountains...
Zafiro Palace Andratx nominated for Best Hotel in the Travel + Leisure World's Best Awards
Zafiro Palace Andratx nominated for Favourite Resort in Spain by Travel + Leisure magazine in its World's Best Awards.
5 reasons to travel alone this summer (and fall in love with the experience)
Ever thought about taking a trip solo? This summer might be the perfect time to let go, embrace adventure.
The Zafiro Palace Andratx experiences you really have to try
Sailing trips on a “llaüt”, paddle yoga... discover all the new experiences offered by Zafiro Palace Andratx to enjoy a luxury lifestyle in Mallorca.
This is how kids experience Zafiro Hotels
Discover all the things kids can enjoy at our hotels in Mallorca and Menorca. A world of great games, fun pools and big adventures every day.
Zafiro Alzinar Mar begins a new era after its complete transformation
We would like to present the new Zafiro Alzinar Mar after its thorough renovation. Suites with a pool, a spa, gym and CrossFit area… Zafiro's adults-only hotel is even more focused on well-being.
Zafiro Hotels receives 12 Travellers’ Choice awards
Zafiro Hotels has received 12 Travellers’ Choice awards for excellence, placing its hotels in the top 10% of the best hotels in the world.
Best Resort and Best Hotel: Condé Nast Traveller Awards 2025
The three 5-star resorts that form part of our Zafiro Palace Collection, together with Son Sabater by Zafiro, the jewel in the crown of the Zafiro Boutique Collection, have all been nominated as candidates for the Best Resort and Best Hotel awards at the Condé Nast Traveller 2025 Awards.
Zafiro Club: ever more luxury and success
Zafiro Club, an exclusive service created to meet the expectations of the most demanding travelers.
+34 971 897 008